Shipping policy

Shipping Policy

Each Royal Lapel order is prepared with care before leaving the House.

Order Processing

Orders are typically processed within 2–4 business days after payment is successfully received.

Business days are Monday through Friday, excluding holidays. Processing time is separate from carrier transit time.

You will receive shipping confirmation when your order has been prepared for shipment.

Shipping Rates and Delivery

Available shipping methods, estimated delivery times, and applicable shipping charges are displayed at checkout based on the delivery address and available carrier services.

Delivery estimates begin after order processing and are estimates rather than guaranteed arrival dates unless expressly stated otherwise.

Tracking

Once an order ships, tracking information will be sent to the email address provided at checkout.

Tracking information may require additional time to become active after shipment confirmation is issued.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an address error after placing an order, contact The Royal Lapel as soon as possible.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or has been transferred to the shipping carrier.

The Royal Lapel is not responsible for delays, failed delivery, or additional costs resulting from an incorrect or incomplete address provided by the customer, except where otherwise required by law.

Shipping Delays

Carrier delays, severe weather, holidays, customs processing, service interruptions, and other circumstances outside our reasonable control may affect delivery times.

If we determine that we cannot ship an order within the timeframe represented at the time of purchase, we will contact the customer regarding the delay and provide any cancellation or refund options required by applicable law.

Lost Shipments

If tracking indicates that your order has not progressed for an unusual period of time or the shipment appears to be lost in transit, contact us through our Contact page with your order number.

We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

Damaged Shipments

If an order arrives damaged, contact us promptly and provide your order number along with photographs of the shipping package and affected item.

We will review the circumstances and determine the appropriate resolution.

Packages Marked Delivered

If carrier tracking shows a package as delivered but you cannot locate it, first check the delivery location, household members, neighbors, building personnel, mailroom, parcel locker, or other secure areas where the carrier may have left the shipment.

You may also contact the carrier directly for additional delivery information.

If the package still cannot be located, contact The Royal Lapel and we will assist with the information available to us.

International Orders

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless checkout expressly states that such charges have already been collected.

Customers are responsible for charges imposed by their destination country to the extent permitted by applicable law.

Customs clearance may also affect delivery times.

Refused or Undeliverable Packages

If an order is returned to us because delivery was refused or because the address supplied was incomplete, incorrect, or otherwise undeliverable, we will contact the customer regarding available options.

Any reshipping charges may be the customer's responsibility unless the delivery failure resulted from an error by The Royal Lapel.

Contact

Questions regarding shipping may be submitted through The Royal Lapel Contact page.