Refund policy

Return and Refund Policy

We want every Royal Lapel piece to arrive as intended. Please review the following policy before requesting a return.

Return Window

Eligible items may be returned within 14 days of delivery.

To be eligible for a return, the item must be unworn, unused, unwashed, and in its original condition, with all original packaging and any tags or accompanying materials included.

Items showing signs of wear, use, washing, alteration, damage after delivery, fragrance, stains, pet hair, or other conditions that prevent the item from being resold in its original condition may be refused.

Starting a Return

To request a return, contact The Royal Lapel through our Contact page within 14 days of delivery and include your order number and the reason for the return.

Returns sent without first contacting us may not be accepted.

If your return is approved, we will provide return instructions and the appropriate return address.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. The Royal Lapel is not responsible for return packages that are lost or damaged before reaching us.

Original shipping charges are nonrefundable except where required by law or where the return results from an error by The Royal Lapel.

Refunds

Once your return is received, it will be inspected.

If the return is approved, the refund will be issued to the original payment method. Processing times after a refund is issued may vary depending on the bank, card issuer, or payment provider.

We reserve the right to reduce or refuse a refund when a returned item does not meet the conditions stated in this policy, to the extent permitted by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or different from the item ordered, contact us as soon as reasonably possible through our Contact page. Include your order number, a description of the issue, and clear photographs when applicable.

We will review the issue and determine the appropriate resolution, which may include replacement where available, return shipping at our expense, or a refund.

Exchanges

Because Royal Lapel pieces may be stocked in highly limited quantities, direct exchanges are not guaranteed.

If you would like a different available item, contact us. When a direct exchange is not possible, an eligible item may be returned under this policy and a separate order may be placed for another available piece.

Final Sale Items

If an item is specifically identified as Final Sale on its product page before purchase, it is not eligible for a discretionary return unless it arrived damaged, defective, or incorrect, or applicable law provides otherwise.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before fulfillment begins, but cancellation cannot be guaranteed once an order has entered processing or shipment.

Consumer Rights

Nothing in this policy limits any refund, cancellation, withdrawal, warranty, or other consumer right that cannot legally be excluded or limited.

Contact

Questions regarding returns or refunds may be submitted through The Royal Lapel Contact page.